App Profile: Iotty Smart Home

UK 2 USA

Rating: 3/5

I paid $1,800 to replace all switches in our house and the day after they arrived the switches lost the a coupke iffeatures ffom the Plus enhancements I bought them for and iotty just will not respond to me. They continue to advertise the feature and even show it in the app store front page 🤷🏼‍♂️. So overall they look great, the app is good but the customer service is very much like a shoddy company who doesn’t care about their customers. Come on iotty!!

Ace11S

Rating: 1/5

This App and the switches are terrible. I bought a few different switches (2 of the U3 and 2 of the U1). I’ve installed half of them and won’t be continuing. The App is slow to respond, after “registering” the first switch which never officially finished registering in App after 5 plus minutes. I force closed the app and then opened it again. My first switch finally registered (U3) I was trying to figure out how to dim my lights, apparently this isn’t an option. That is dumb! When I went to add the second switch (U1) it took 3 attempts and I had to use the physical reset button on the switch to get it to show up. After finally getting the U1 to register, I had to use the App and to reset the switch 2 times to be able to control its backlighting. Every action in the app takes a long time and you never are sure it will register. Oddly the backlighting feature is dimmable. Overall VERY disappointed in everything about this company.

pigboy555

Rating: 5/5

I was super excited when I bought the iotty u1 and u3 and couldn’t wait to use them. When it told me to install the app I saw all the negative reviews and was a bit upset that maybe these wouldn’t be any good. But idk if those were older reviews and Iotty updating things - but I have had great ease setting up and using the Smart Switches! I love everything about these and can’t wait to get more! I also can’t wait to get a dimmer version. 10/10