IdentityForce

I signed up for the free trial for a background check for an apartment and when I went to cancel a day after, their website kept giving me an error message. I tried a couple days later, still not working. I called over the weekend and was told that department was unavailable on weekends and someone would get back to me, I never got that call. sent an email via their message form and I got a reply and was told I needed to call their customer service line again. I called today and spent 15 minutes on hold, being bounced from line to line as the hold music kept changing and the automated “someone will be with you shortly” message came on. I’m not sure why it took so long as, with only 450 reviews, there cannot be that many people calling all at once. Once I got to speak to a person, she somehow got my information from just my first and last name then asked for an email to send the cancellation confirmation. I asked to her to stay on the line until I received the confirmation email and she hung up, and what a surprise, I have not received the email confirmation.

Edited Review: Upped the app rating to 3 stars. Noting that there are more features added since my original comment (which is good), but two annoyances and feature oversights persist. 1) Still no Landscape mode for iPad users. Really annoying. 2) They separate the email and password fields onto separate pages. This is really not convenient for modern users who have autofill enabled through their password managers. I screwed up my email address twice trying to authenticate because I couldn’t remember it. Can suffer through it on Desktop, but to keep that up on mobile isn’t UX friendly at all. ————————- Original Review: Ok for accessing basic account info, but that’s about it. Can’t access my credit report data on the app, and there’s no landscape feature for iPad users. Suggestions - get landscape mode on this app and beef up the features so that it more closely aligns with your website. I use apps so that I don’t have to log into websites for the full and complete user experience. Thank you.

Am I the only one who feels as if I’ve been scammed out of my money? I’ve purchased their basic monthly subscription along with a credit report and immediately after which, the pages fail to load. Seems like a scam to me. Those purchases I feel are all at a loss. The contact number is useless. What’s the app worth if one can’t even contact this “company”!? All I’ve gotten besides a dial tone is a busy tone without so much as an email as an alternate. I’ve been locked out of the login because of my failed attempts and I can’t even get a hold of this company to have it unlocked. What’s more, I only downloaded the app because for anything beyond the login within the browser, the pages wouldn’t load. All I wanted to do was protect my identity due to my recent experience of having my identity stolen and utilized for car loan and home mortgage. I was hoping this company could help me in that regard but now I realize that they probably can’t even help themselves! I hope a dev sees this because it’s been 5 months that I’ve been attempting to gain a semblance of progress with no luck. This company is supposed to be top notch what with the service they provide in the healthcare industry. I’m practically begging for help! Please help!