MyCareLink Heart™

Very disappointed. The device would send data once a month, supposedly. I never received any information from them. Other than they received the information and daily physical activity through the app. Dr. never mentioned reviewing any information from it other than when it was requested in his office. Yet, I was being charged $200/month for this service. I disconnected the app from my WIFI last February. It stopped sending information and I was no longer charged. In October, 8 months after disconnecting the app, MyCareLink calls me to reconnect the app. And tried to convince me I wasn’t being charged $200/mo. Obviously, I refused and they cancelled my account. It took them 8 months to realize they weren’t getting any information or $200/mo before contacting me makes me believe they weren’t actually monitoring anything, just collecting my money. The app could be a useful tool if it would make the information available to me through the app in real time. It could have alarms and even send automated emails and calls in case of an emergency. And that should be free with the device. As it is now, it’s a total waste of money and gives a false sense of security. Just another medical scam.

Prior to my pacemaker being install, I was told I would need a new app to remote monitor. The Medtronic representative did not know much about the app. And you could not preview the app prior to connecting it to your new pacemaker. I would not have gotten this pacemaker. Had I known how intrusive this app is. It tracks your physical activity without permission nor did the Metronic phone rep know exactly what they have other than the number of steps you taken a day based on your phone. So do they know where I've been? Do they know where my phones been are they tracking me through the pacemaker and just not saying it? Ask permission to your location. It does not ask permission to connect to your health app. Apparently there is no way to turn off the physical activity portion to the app. It's a gross invasion of privacy. And it's not like any of this is disclosed. There is no way to know what information it is harvesting off your pacemaker or phone. Also there is no way to turn any of the features off. Spoke with another rep: they have no clue how or what data is being collected... they don't feel like they have to disclose what they are tracking. Switched to the bedside monitor. Delete app and attempt to find out what data my pacemaker is collecting for free

The app works ok overall as far as I know, I always have it on and open and my internet works fine. But I’m a little worried about accuracy since this app hasn’t been updated even though Apple is constantly sending out new iPhone updates with security updates. I only bothered to check if this app had been updated recently because as another user stated , I’m only on the newest iOS software with a newer iPhone, (iOS 17) and this evening I had a notification saying that the “system” was “currently unavailable” due to certain parts of the app not being available due to a Medtronic network issue. “ Effectively telling me that it can’t connect to Medtronic. I’m not particularly impressed with this since my electrophysiology team are getting readings that are unusual … I’m now questioning if the readings are accurate , or if there’s possibly an issue with how things are being transmitted… This needs to be fixed asap.