Oneplan App

I cannot access the app to even upload my new card. So even if I need the card I can’t get the service I’m paying for. I have brought this to oneplan’s attention multiple times and have been told it will be fixed yet nothing. For months! My next step is reporting to the goods and services ombudsman due to this lack of service!!!! Now the developers are telling me to contact the WhatsApp number WHICH IVE DONE MULTIPLE TIMES!!!!!!! Firstly they take over 2 hours to respond!!! I don’t have that kind of time to wait for people to do their job because I have a job! Secondly I’ve troubleshooted ALREADY!!!! I’ve offloaded the app, reinstalled MULTIPLE TIMES!!!!! It’s still not working!!!!!! So the agents have all said they will escalate to the developers and yet it’s still not being fixed! MONTHS!!!! Fix the app and stop being lazy

The most pathetic company ever! They have the worst administration procedures and absolutely no one knows what’s happening. Every time I claim, my policy is supposedly suspended due to unpaid premiums when all premiums have been paid and are up to date. They just lose your money somewhere, come up with fake refunds and just make a mess of all payment allocations, then they suspend your policy with zero notification. This happened 2 months in a row, and the only reason I found out, was when I needed to claim. I’m not sure how many other months they’ve done this for, as we haven’t really claimed previously. The consultants are useless, no one has the willingness to assist, they just have no care in the world. Don’t trust these people with your money.

I’ve tried to upload my invoice several times now but the request times out, or the app crashes and I am unable to load the claim. This has happened a few times now and I end up covering the cost of the bill which is not the point of having insurance. It’s incredibly frustrating. Please sort out the app issues. I am on the latest version of the app as well as phone software so that is not the cause of the issue. It is the app.