Clarius Ultrasound App

I purchased a Clarius MSK ultrasound probe, expecting a high-quality product and responsive customer service based on the company’s reputation. Unfortunately, my experience has been far from satisfactory. From the moment I received the product, it was defective. The probe took 2–5 minutes to load images, rendering it essentially unusable. I immediately contacted Clarius customer support to resolve the issue, and while I received initial assistance from a representative who suggested adjusting settings, nothing resolved the problem. After a Zoom call with a trainer, it was confirmed that the issue was likely hardware-related. I requested a refund or exchange promptly after that confirmation, but Clarius stopped responding to my emails and phone calls. Despite returning the probe over a week ago, I have yet to receive my refund. I had no choice but to escalate the matter by contacting my credit card company to initiate a chargeback. In my opinion, Clarius failed to meet basic standards of customer service and product reliability. These issues include: 1. Selling a defective product. 2. Poor communication and lack of follow-up from the customer service team. 3. Delays in processing my refund after returning the product. This experience has been time-consuming, frustrating, and disappointing. Based on my experience, I cannot recommend Clarius products, as their customer support and return process do not align with the expectations one would have when purchasing a medical device. I hope this review informs others and encourages Clarius to improve their policies and customer service.

Nice app and interface. Very easy to adjust depth, adjust and gain is a little odd. Quite doable. It’s very easy to select different scanners and modes. Saving images is also quite nice. Measurement and m mode are easy to do. Images tend to be very good compared to vscan and some larger machines. The two issues that come up or when updates are needed. This can be quite painful as it does not tell you ahead of time so you may want to consider updating when you first start up your scanner before you go to see patients. Second issue is that this app would be 100% more useful if it was allowed to be used on a MacBook, allowing for a larger screen, and not having prop up a phone or an iPad on various things in the patient room. However, Clarius did not want to do this for some unknown reason. It would only require clicking a checkbox, but I suppose they are unwilling to do this.

Im having trouble with my device i have L20 and in color dopler mode it keeps freezing by it self after this app doesn’t works till i restart the app and the scanner