Happy + Hale Ordering

I had an account tied to my email address on the previous version of the app, where I had promo codes and rewards. In this version, it only allows sign up via phone number (yeah not even a login option). When I tried to link my old email address, all my rewards were erased. I’m honestly not sure what kind low iq individuals designed the app but I could have probably done a better job with ChatGPT and some more common sense.

Easy to use & I love the photos - they’re so key to understanding what you’re ordering. But options are somewhat limited when it comes to additions and modifications that might cost extra, and sometimes menu items are just plain missing when the staff says they should be available. Today, for instance, I couldn’t find an option to add an extra dressing (upcharge or no). I’d feel weird about adding extra tip and asking for more dressing in the comments - and the character limit in the comments box is way too short anyway. And on occasion the app just doesn’t work: doesn’t open; requires me to re-enter my login deets even though I have face ID activated; or doesn’t let me check out. So I’m glad H&H started letting us earn points at the checkout counter in person, because the app doesn’t always work fully. Anyway, as you can probably guess, I’m a H&H regular & love the food!

The incredibowl is incredible. Love the salad and the people. Online ordering is great. A few glitches at first but they are very receptive to feedback and work to correct any issues. I do wish they listed the calories on their menu items. And it would be cool if the app tracked online orders and offered rewards. 😊