Flyrobe

I’m their genuine customer and every time I place an order, they end up messing it up. But this time, they crossed their limits. They had asked for Rs8000 as a security deposit against my order which had to be returned within 10 working days. It’s been 1.5 months and they still have not refunded me MY money. Whenever I call them, it looks like I’m begging for my own money. Above that, their customer executives talk as if they own my money. I have never come across such a rude customer care team ever in my life. Few of the folks I spoke to were - Kapil, Priya, Arpita and one more guy. And above that Priya says that she can’t help me and if I want I can speak to Shreya (Their Founder). It was ridiculous!! So it’s a genuine advice, please be very careful before depositing your security amount against the order. I know some of you would have had a good experience. But trust me, take my advice. I’m sorry to say but they are thieves. Be careful!

First of all, no where it is mentioned on the website that not all of the pieces will be available in the store. You add a few clothes in the wishlist and the store says we do not have the clothes! And none of the store executives are welcoming, typical clerical behaviour. Fine, you still go ahead and place the order. But guess what, the order doesn’t get delivered on the delivery date! I made sure that delivery date is a day before my departure date, and to my disappointment they couldn’t deliver it. What’s worse? They do not even have a contact number to talk to, either the number says switched off or the numbers are not working. The contact us section on the app tells you to send an email. Great, like you’ll read my email on time and send me the parcel! I took it a step further and tweeted about it, yet no response. So thank you Flyrobe for treating your customers with so much dissatisfaction that now I have to go to the store and purchase something for the wedding.

My first experience with Flyrobe has been phenomenal!! They were occasion saviours when something came up very suddenly and all my occasion wear was just out for dry clean or not in the shape to be even considered for use. I just visited a Flyrobe store at Santacruz and I was all sorted in 30 minutes!! Precision is what they focus on when it comes to suggestions, fitting, choices and even packaging the apparel until it is handed over to you! They fashion consultants here, who just do a perfect job in terms of giving some fabulous options that would genuinely suit you given the occasion you want to attend! A big thumbs up to this physical store initiative! A must try for everyone! :)