App Profile: T-Life

Remark Danae

Rating: 5/5

I have been a customer with Sprint/t mobile for over 17 years. I have had the Everthing data share plan for the entire17 years. It was told to me over the years by many employees to never change or let myself be talked into changing from this plan because I was grandfathered in to it meaning they could never force me to leave the plan and the price could never be changed. Recently I got a text from T mobile saying all the lines on my account would be going up $5 a month per line, which in my case is $35 a month. Which comes to $420 a year. Today I called in to dispute this because I have been told for over 17 years this could not happen. Also, the gentleman told me he would not have ever changed plans either because there would not be a cheaper plan. The answer I received was that t mobile decided that their word doesn’t mean anything and they decided that even accounts that have been grandfathered in will have an increase because the price I’m paying doesn’t cover their cost. They obviously don’t get the concept of being grandfathered in nor the loyalty of a customer. I went as high up as I could but they no longer have a loyalty department and if wanting to continue to dispute was given a snail mail address or a fax number to contact. What a joke, how convenient for the higher ups to set it up for themselves to not need to defend their unfair and indefensible decisions!

Charlie-Olisa

Rating: 5/5

I received a in an email informing me that on April 2 my monthly payments will increase by $5. Your excuse is that for a decade you have not raised your monthly payments. Well may I remind you and your that I have been your loyal paying customer for 10 years and five months and 19 days. Incidentally I am on Disability at this time. So according to your philosophy does it every decade T-Mobile will increase customers monthly payments??? Well I don’t understand that mathematics. But it means that in my current situation I shall seek another cellular network that I can afford. It’s a shame to be disappointed just have been praising T-Mobile for being there for me all theses years. In fact all this week I have been trying to locate the phone number for your corporate office in Washington so that I could ask to be an Ambassador for T-Mobile. I happen to be a Hollywood SAG-ACTOR in good standing for over 30 years. I believe I will be a great Ambassador for T-Mobile because I have so much great things to tell the world about how good and welcoming T-Mobile has been to me. In the meantime could you help me with your corporate headquarters phone number? Much appreciated!!!

Scamming Y'all!

Rating: 2/5

I would NOT recommend using T-Mobile for internet service. The internet is not that great, but most of all the App is not user friendly. EVERYTIME you click the app, the app changes. When you log in, it asks for a specific log in. This time it was T-Mobile ID. I'm like ok what is my T-Mobile ID? Is it my email? If that's the case just say "email" then "password". Is it my WiFi name? Nope not that either. Is it my phone number? Nope because T-Mobile decides they want to give you a "fake" phone number to access your account. But, that's not the T-Mobile ID either. This is 2025. We don't even memorize phone numbers like we did back in the day. Needless to say, I can't access my account because nothing is working to log in. Having to call T-Mobile everytime and giving them this fake # to access the account is annoying. Then when you bring up the app again, it says something different this time. We live in a world of convenience. I put everything in my notes on my iPhone so I can quickly refer to the information I need, so under T-Mobile there's only the fake # listed. I say that to say, when it comes to logging in, it has to be a familiarity. So if is not my WiFi names, not my email, not the T-Mobile fake number, what is it? I clicked on "Forgot your password " so I can just get all the info. They told me this account was already created but wouldn't give me the info I need to get back in. It's just too much to text. DON'T GET IT!! Is my point. Shouldn't be this hard.