Air Miles - ME

I have been trying for weeks to redeem my Air Miles points for a travel reward, but their system has been down for months with no resolution. Despite repeated attempts, I have been unable to use the points I spent years collecting. This is incredibly frustrating and misleading. To make matters worse, their customer service is completely unresponsive. Calls go unanswered, emails receive only automated replies, and in some cases, they even hang up on you. There is no real assistance, just endless frustration. Air Miles Middle East is failing its customers, and I would strongly advise against relying on their program for travel rewards.

Really needs lots of improvement to work well. When, for instance, looking for a hotel and you get the list of results and you click on one hotel for more info, there is no back button to get back to your search results. 🤯 You click the back arrow and then end up on the home page again. Then you need to launch an entire new search again, really not convenient at all for booking travel.

I just signed up for Air Miles and downloaded the app. But I can’t sign up because the app requires a phone number and automatically defaults to UAE, Bahrain and Sudan! I’m in Canada! And I can’t change it. I can’t even enter my actual phone number. Just think for second how many potential users you are losing over poor design! And I haven’t even seen inside the app yet!! Cancel whatever cheque you used to pay this developer and the person who approved the specs.