Privilee

They refused to let us in, and were rude even when we made a reservation the previous day and it was confirmed. When finally after 25min the director by pity let us in. Sure enough during check in we had a reservation an that receptionist apologized. I called Privilee to ask them why this would happen and they explained they will call the hotel can call me back and I never heard back. I will cancel my membership as it was a a really really bad experience

I enjoy using Privilee when visiting Abu Dhabi because there are lots of options. However, I wish there was a way to leave feedback on the resorts, gyms, etc. so users know which places are worth visiting. It’s kind of a gamble, some facilities are wonderfully maintained, modern, and have lots of people. Others are dated, completely empty, and not accurately reflected by their photos on the app. This leads to me returning to the same facilities I am familiar with instead of trying out new places.

The nearby sorting option was good, please bring it back. Updates happen way too often, it’s annoying having to update the app while at the front desk for registration.