Lou Malnati’s Pizzeria

I have been a lou malnatis app user for over 2+ years and the gift card load/use is much better than when I first started using the app. No longer need to call to see and use my balance. Ordering has always been good and is now better. Only thing is restaurant location, I seem to be worried that when I am visiting family in Libertyville, I wind up ordering from my other family’s home in Bolingbrook. Otherwise, keep up the great work.

I love Lou Malnati’s pizza, but I have had long running frustrating issues resolving problems with their app. It all started when I opened the app to find someone else’s name and phone number in my app. The manager at my local store couldn’t do anything about it and told me to call corporate offices. I left messages and no one called me back. I tweeted at their Twitter account and whomever manages this finally put me in touch with someone via email. This person said my account was not breached and to make a new account. Apparently my account has been closed although I am still using the app with my associated email account. I tried to make a new account with my existing email address (I don’t want to use another email address) and their system will not allow me to do so. Meanwhile I’ve been ordering pizza at least monthly for the last six months and my app will not show my reward points. I emailed my corporate contact again and told him I could not create a new account and that I was not receiving points. No response.

The app works great and looks great. The one issue is that it Lou Malnatis only lets you redeem one reward per order. Which is fine that’s the rules. The website grays out so after you loaded one item as a reward it prevents you from loading a second item to redeem a reward. The App Store version does not which means you load two items to redeem with rewards and it does not stop you. When you try and process the order it says it can’t process it at this time which might leave the user to think the system is down or something g wrong with their credit card. That’s the one issue with the App Store version otherwise it’s a very good app.