ARRIS SURFboard Manager

Routers worked ok until I tried to do any kind of custom configuration. Software constantly reports that it can't connect to the network yet it shows and let's me modify simple settings. I can't add devices to the static IP list, can't remove items already there, and can't even get to parental controls. I call it worse than useless because I have wasted so many nights trying to reconfigure my network and have gotten absolutely nowhere. The fact that the statement at the top of this page offering more fixes soon is 10 months old only rubs salt in the wound. I've read too many similar reviews (note the abysmal rating) to think it's just me. I'm done, I have had it and I'm not very forgiving when a so-called high end company would let these kind of ratings stand for nearly a year. I can't tell others what to do, but FYI, I'm on my way out now to buy something that works. Sure junkware.

It made me angry that I had to enable location data to manage my router via app-what's the point of having an admin tool on a portable device if you have to be home to use it? It was touchy to get in and the parental controls were absolute garbage, no value or functionality to them if there's more than one adult connecting a single device to the network. The modem/router and this associated software are DEFINITELY not worth eventually saving the $14/month we were paying comcast for their device and far superior network management tools. I'm not sure how long ago it happened but the app just plain stopped working. Access devices must be on the wifi network to connect to the app, and the app never recognizes that my phone is on its network so NEVER connects. Awesome feature when you're troubleshooting connection issues with your network and can't get into the management tool, kudos to the Bloody Stupid Johnson who programmed that bug in. We're getting a new modem and router and I won't be putting my money into any AARIS products again.

App no longer fetches router information, worse when you proceed to log in to router via web manager a pop up alerts you that someone is already logged on to web admin and add sad asks if you want to log them off. Once you choose to do so it keeps alerting you that another user is logged on. You have to literally reset the entire router to get back into web admin. This is not only a high risk liability for keeping you locked out of tour web admin it also creates many security problems. ARRIUS Fix this app immediately or Apple should remove from store. For a company that claims to have sold over 300 modems how in the hell do they develop complete garbage software and create security issues for millions of households. Get your act together ARRIUS - i paid over $400 for your DOCS 3.1 wifi router and you can’t even reply your reviews here? Your app breaks your routers, you need To update your app for ios 13 or your customers will demand Apple to take down at once.