App Profile: Southern Energy Credit Union

Almost anonymous 4-1-2012

Rating: 5/5

I do not like the new app in any manner. Cannot see all my accounts. Get error messages constantly. Can’t update anything because when I get error messages the app locks up. I have to erase the app, wait about two hours and then reinstall the app only to have it lock up again every time. Also face recognition will not let me set it up and I can’t find any way to get back to just touch screen. I would like to know if the bank is going to cover my overdrafts since I can’t get into my account to transfer money etc. I am handicapped and cannot drive so I depend solely on online banking. I would appreciate a reply from someone. And yes I have been talking to people at the bank for over a month now. Apparently the IT department did not do enough testing before releasing the new version. And before you ask what I know about program testing, my husband has been a programmer for over 30 years.

dave5981

Rating: 5/5

Really enjoy the app EXCEPT I’m unable to use the bill pay feature on my iPad. Works perfectly on my I phone. I called support on this several weeks ago and really got no support. Error message is that “Cookies are Blocked” but I’ve gone thru all settings and they are not. On the APCO CU Facebook I found another user with the same issue. He had not been able to resolve either. Everything worked fine on the old app. Also works if I use a web browser to log in. Just not as convenient.

MsDeeva777

Rating: 5/5

Apco gave me a chance when it came to my truck loan. 2011 I declared bankrupt ( I lost my job) . I paid my loan off on time. So I opened up 3 accounts. They are honest and fair. They care about the customers. The people are friendly and outgoing they give you all the information to help make choices about accounts. I was taken advantage from orders in the internet companies and they guided me in what to do. I believe this is the best bank to have accounts and they are FDIC.