Listerhill Credit Union

My dad joined in the early 70’s and was a Reynolds employee. When my husband was employed by Reynolds in 77 we to joined. We have lived in 4 different states but we have used Listerhill since 1977 even though it would have been easier to just change banks we lived Listerhill and never closed our accounts. At this time we’re still live in another state but Listerhill is our main bank. We have had several Relatives doing is well over the years. Thank you Listerhill for being there when we needed you. Teresa Bailey

I have been a member of Listerhill for about 7 years when the x wife and I had a business account. After the divorce, I could have chosen traders& farmers or 1st national, but I chose Listerhill. I had a major problem once when I was paid several thousand dollars but the check was sent back to the issuer. I was mad as fire and spoke with a gentleman named Rob in Sheffield. He did an awesome job fixing the issue and never had another problem. The thing about Rob is I’m sure he’s a big dawg but he told me to call him anytime. Also, every time I call or to to a branch, the employees always go out of their way to help me.

It seems when you get a new device you have to uninstall the app and then reinstall it in order to be able to log in. Of course this is not listed anywhere and is not a desirable function. When I tried to log in, it asked me my security question. It then asked me for my phone number to “Enroll”, which is odd, since I’m already enrolled. After entering my phone number it gave an error of “Device number not found.” After several more tries, I deleted the app and reinstalled. Logging in worked after deleting/reinstalling the app. This needs to be fixed, as most people wouldn’t know to uninstall/reinstall the app to get it working. Another issue is Touch ID. My device only has Face ID and there is no option for Face ID. I can enable Touch ID within the app, but the iPhone X, XS, XS Max, and XR ONLY have Face ID. Face ID has been out for over a year. Touch ID is dead, as far as the current devices and future devices being produced. This also needs to be updated/fixed. My final issue is the support within the app. I typed out a five paragraph email to let the app developers or someone at Listerhill that is in touch with the developers to let them know the problems I experienced. After hitting “Send” I received an error message saying “This feature is not available at this time. Thank You.” Lol. It deleted my email. Please fix these issues so myself and other Members can continue using the app for our convenience, as well as yours. We app users don’t tie your tellers up doing simple things like mobile deposits. You really need to cater to us because we save you time. Thanks for listening!