My Agthia

They never deliver the water on time, the app doesn’t show your actual balance, it always shows less than you have and I had to recharge in order to get water because I was told my balance was zero even though I hadn’t used it all. Whenever you call their support line either the app or their system is being updated. If you want to cancel the service they’ll only refund if your balance is less than 8 dirhams otherwise it’s not refunded. Their service is a joke. Do not use it.

Would give zero stars if there was an option. The support team called me three times to reassure me and reschedule the delivery for the next day, but it’s been two and a half weeks now and my first water delivery never even arrived. I asked for a refund because I will change to a more reliable water service provider. Edit: The water finally arrived. Two bottles instead of one. They charged me 52dhs, saying my first order needs to be two bottles as per their policy. That policy is not mentioned anywhere! Then they offered to take the first bottle back, and the salesman would leave the refund under my doormat (!!!) unless I’m home at the time to receive it... Seriously unprofessional!!

Totally disappointed with this app I start wondering why they bother to develop it ever ? Customer don’t either get their delivery on time ( normally after 1 week of placing your order ) as well as no way direct interaction with the supplier too. If you gotta complain ? Man I’m telling you it’s totally pointless. You have to log in a complain , the auto generated email will be sent to you and they won’t bother to contact you until they feel like doing so. You also won’t be able to track your e-wallet. They will normally charge you 2 weeks after you had receive your order. And for delivery ? Well , the salad will come to you once a week regardless you need your water refill or no. Al aim water , why bother yourself with this whole new useless app ? Let’s just go back to the old way of giving us your salesman number so we can contact him whenever we need our water refill. In that way it may come faster and we won’t have to stay weeks waiting for our water at all.