eero wifi system

Everyone giving the Eero app 1 star probably doesn’t even know the difference between their modem and router. App works amazing and the simplicity is something I never experienced in routers. Setup was dead simple. Lack of user assessable toggles are a plus for me. I always drove myself crazy looking through the unsecured webpages of other manufacturers products looking for toggles to improve your Wi-Fi experience. All I’ve ever needed was port forwarding but of course the app has it, and luckily so far with these Eeros I have yet to experience and NAT issues like I have with every other router. Every small issue or question I ran into, I found a forum from eero explaining how to resolve something or just giving a general idea of why something is happening, and I love that. Even from how nice the Ethernet cable / cables feels, to setting these up, and the great packaging is small details that prove the care put into the product. I tried the Orbis just out of curiosity and being a nerd. But time and time again people seem to love Eeros support and transparency, unlike Orbi. Eeros are rock solid and provide coverage all around my house and in the yards. Super happy with the whole product.

My whole family really appreciates the great coverage our eero WiFi equipment provides, so much so that having excellent WiFi coverage in the whole house, including the garage and the front and back yards, has become the norm. The app is great for monitoring what devices are connected to your network (it will even notify you when a new device connects!), you can customize your network settings if your so inclined or just let the app walk you through setup if you’re less technical, you can set downtimes for specific devices or groups of devices, and even block devices from connecting entirely. They even added a highly requested feature recently that shows you how much data the various devices on your network are using, super handy if your ISP has data caps. In short, eero has become the backbone of our internet connected house/family, and the app is great for anyone who wants to run an eero network, from the least technical user to an IT engineer.

I’d love to give this a perfect rating. Our network is massively better than what it was. We even have coverage at the back of the yard now. But there is a glaring oversight in the set up app that is the kind of thing that really bugs me when developers don’t think of possible scenarios. As you go through set up, there are two instances where the app requires an internet connection. The new network isn’t set up at this point in the process yet, so that means the app developers have assumed everyone has cell coverage in their homes: I don’t. So the app just keeps spinning with ‘this should only take a couple minutes’ as it tries to register your account. Why do developers not put in contingencies for this sort of thing? Why does the app not recognize there is no internet connection and prompt you with a ‘We detected no network, so we’ll register your new account after your set up is complete” message? I had to unplug the Ethernet cable in the middle of setup, and set up my old router, just to register my new eero system, then unplug it and replug in the eero, which coincidentally confused the heck out of the app, so i had to restart the whole process. This happened twice before i got it set up. I realize it’s probably a small amount of users who dont have cell coverage at home, but this sort of oversight for a product of this caliber (and it is great once it’s working) is frustrating.