App Profile: Arriva MyPay

Randomwizard

Rating: 1/5

It’s pretty telling that even though they have know of this issue for years now, they have yet to resolve the issue with American numbers. Why do I even need an account to buy a ticket? No other travel app or website in the country of Italy (that I’ve used) requires this. The number they have for app support does not work and the email is non-responsive other than the automatic reply. If you have a US phone number and find yourself in a situation where you need to use an Arriva bus, go to any tabacco shop in the area and they will be able to sell you a ticket.

HugoAlvaradoR

Rating: 1/5

The app is advertised at the bus stops but it does not work, you have to sign up but during the process, the app should send you a text message which you would never receive turning the app useless. You are better off paying for the bus when you get in but make sure you bring cash, the cards usually won’t work or won’t be accepted.

ZippyTraveler

Rating: 1/5

Problem remains even after one year, the txt messages are never received even after trying three different numbers. I am a software platform architect myself, surprised how someone can put an App that fails on the basic onboarding of users. For dev people, don’t expect your users to contact support just to onboarding themselves, most will just balk.