ATM Milano Official App

So you need to register on a mobile phone with email and phone, dig into your junk folder to verify the address, open a web browser to do that, then login again in the app. Choose from a badly described ticket options, which then moves you to a bank transaction page with too many fields, which doesn’t remember details, so you have to re-enter each time. The only nod to 2022 is the FaceID login, everything else is from the dawn of the internet, slow, not scaling, not using anything like apple/google logins/payment options, saving tickets to wallets, opening verification links in the app and not browsers, collecting information it doesn’t use like a phone number.

To plan your trip it is easier and faster to use google maps, to buy a ticket, it is easier just to send a text message to ATM instead of paying through PayPal. The app crashes frequently. The loading time (logo animation) is long and unnecessary. The layout confusing (when you want to buy a ticket it looks like you can only buy the special Rho ticket, why isn’t a normal ticket listed there?)

This is the best public transportation app I’ve ever used in the States and abroad. With this app, there’s no need to purchase paper tickets for street level tram travel (show inspectors app screen to prove valid time remaining). For underground metro, we used the PNR codes to print out physical tickets or used the QR scanner via iPhone to use directly at the turnstiles. The journey planner provided accurate navigation routes. The app links directly to PayPal or credit card, which saved us from fishing for loose change every time we used public transportation The instructions in English are accurate and thorough. I only wish American public transportation authorities would develop a similar and effective app. This is essential for travel in Milan.