iKan - State of Kansas

Pro: app seems to work ok, Kansas finally getting a little bit of technology with their system. Con: who thought a chatbot was the best way to pay online?!? First page lists all the vehicles to renew. So I click it and then it immedietely forgets the vehicles and asks me to enter in a PIN or plate number. Then asks a bunch of different questions. Guess what, if you have another vehicle you have to do it all over again. So whoever chose this: have you ever paid a bill anywhere else like this? Water, insurnace, invoices? If everywhere else in society has already figured out an easy invoice system why buck the trend and make us go through a chatbot?

The process is quick. Took less than 10 minutes for two vehicles. A lot quicker than driving to the county seat! Couple suggestions: -People are over dealing with bots. The app can ask the same questions but just present it to the user in a different format (so it doesn’t appear to be a bot). -I registered two vehicles, but the app only shows that I have one vehicle under vehicle renewal activity. It shows the last of the vehicles renewed. The receipt and documents section shows I paid for both, but the Home Screen with the pop up does not. -provide option to make the receipt and the renewal show as PDFs so it’s easy to save to phone, forward to family, etc. - Provide additional payment options such as PayPal, etc. Third party payment sources provide a layer of protection.

I’ll admit I was super skeptical of a government app actually working. Well to my surprise...in the last few months I’ve used it twice. Once to get my RealID info started. I needed to go to the DMV anyways. And second...today, literally took 70 seconds to renew my registration and pay. Worked flawlessly. Yes I have one car. Yes I have had that car for 5 years. Yes I have the same insurance as last year. A lot of the “bad” reviews seem to be people who didn’t follow instructions or have a weird registrations...but for a regular ole Kansan like me. Worked perfectly. As for the “fees” or surcharges...welp ACH is $1 or you can always mail in a check. And new technology isn’t free. It has to be paid for somehow.