Grandstream Wave

After resolving a network configuration issue on our UCM6304, Wave on iOS is now working very well. Registration is fast, call quality is excellent, and both incoming and outgoing calls are reliable. I especially appreciate the detailed diagnostic logs available in the mobile app—they were extremely useful in identifying that the issue was related to the SIP/TLS network path rather than the extension itself. One improvement I would really like to see is clearer troubleshooting information inside the app when HTTPS login succeeds but SIP registration fails. A message such as “SIP/TLS server unreachable on port xxxx” would save administrators a lot of troubleshooting time. Overall, Wave is a very capable companion to the UCM platform, and after getting the network configuration right, the experience has been excellent.

Nice when it works properly. It seems every other update to improve things will lower the phone call quality. Current bug- while on a phone call in the app another incoming call through the app will drop the connection to the ongoing call. Fix-put ongoing call on hold after other call is answered to reconnect to ongoing call. Please check for call related bugs before each update release.

I’ve been using the app for a year with no issues, very reliable and stable, it had become the way we did business and we relied heavily on it, an update came out with a bug that makes the phone not ring when a call is coming in, it’s been two weeks and this has become a huge burden on our daily business operations. The bug remote was given to their dev team to patch but in the meantime the app is now useless to us, a simple fix would be to roll back the published version to the last stable one. I love all of grandstrams solutions but this one bug is a big problem if you have mobile workers that rely on communication .