Google Fi Wireless

The reason I chose google FI was because I need international access in and outside of America. While after several month trails it disappointed me for the following reasons: - it will re-active your account automatically and I failed to notice that. Cuz they won’t inform you. Then I was charged with 0 service for 4 months; - if you stayed outside the US for a long time, it will stop your data roaming and you can’t even call or receive calls. That was also my case. And after 8 months when I came back to the US, I noticed that I couldn’t call or receive calls. But still I’m fully charged. - I finally got time to chat with the support group and ask for refund for the 0 service months, they just refused and said that my account was active. Then I insisted that I only called successfully twice during the past 8 months, they started troubleshooting and tell me how to re-install the app. While it do solved my issues and I could finally call after 8 months (this is also another surprise for me that the app could affect your SIM card service). And that’s it. No comfort/apologies/credit on having 0 service for months with full charges. And it makes me feel like it’s my fault to not contacting them and all the bad experiences are resulting from myself. - I’ll definitely delete my account and switch to other mobile vendors as google Fi really give me bad impression on it’s service and it’s customer support. Cold and ruthless.

Pros: love how fast and easy it is to change plans. I travel a lot so upgrading/downgrading my plan to accommodate for that is easy. Despite still being in beta for iPhone, they are clearly still supporting it. Since launch they’ve made good on their promises to add features like WiFi calling, iMessage etc. features that weren’t available for launch are now rolled out. I had an issue when in New Zealand where I couldn’t connect to any data service. A call to support helped me reconnect to the local network, and I had great LTE speeds all over the country, as good as if I had a local SIM card. Cons: I live in Seattle and it’s frustrating how often service will just drop. Out of nowhere about once a day my service will go from LTE to Google Edge, a bare minimum emergency mode. Or display full LTE but I can’t actually load anything. This problem usually clears itself up in 3-5 minutes but still, frustrating. Also, Google Fi supports 5G. The iPhone mini supports 5G. Still no actual 5G. But as mentioned above I'm confident it is on the way, provided they keep supporting like they are. Overall I’m pretty happy with the service, but it’s frustrating how it’s advertised as beta for iPhones but we still pay full price for packages with features that just aren’t available. But at the end of the day it’s one of the most affordable phone plan services, and the T-Mobile service it piggybacks off of is surprisingly effective in places that I didn’t think T-Mobile would reach out it. I just hope they keep ironing out the bugs and work faster on better iPhone support.

I haven’t had any problems with Google Fi, I actually have service in more areas than when I was using AT&T but it really seems to come down to where you’re living and what kind of phone do you have. I ended up buying a Pixel and absolutely love it, I’ve already talked my family into also switching to Fi and getting Pixels it’s been great. They were paying almost $200 for 2 Samsung phones (that weren’t being financed) they barely use at US Cellular, now it’s $30-40 for both of them. I do recommend for the full experience of Fi to just buy in, although they have been making changes and allowing more iOS stuff it’s definitely lacking when compared to a phone that’s “designed for Fi” vs just “compatible” but I believe it’s still a great service just make sure you have that in mind you won’t have bells & whistles. A 5G phone obviously will get you further as well, also researching on the support forum or reddit helps a lot.