Gong cha Tea

I really don’t have any idea why companies keep making changes to apps that are perfectly functional. The old app was great. I could pay with Apple Pay. In the new app you can no longer use Apple Pay and it’s really hard to find anything in the menu. Honestly after this and the price hikes they did where they’re hiding money in taxes and fees. I’m just gonna stop using them. My best guess is The American arm was bought by a capital firm that is now trying to squeeze all the money they can out of things. Sad to see this I really liked these places.

I don’t want to store my credit card in the app. Last time I ordered the person at the register asked if I was sure I ordered at their location it is the only location I go to. After a 12 min drive( I put my order in early so I can walk in and get my drink.) I had to wait since it didn’t go through even though the card I entered was charged. I was able to pull it up in order history the person at the register click a few button then print out my order. Painful experience for someone who has been going to this place for at least four years.

Had issues with submitting payment with new app. It took at least 5 tries. The old app was fine and took Apple Pay. The new reward system isn’t great either. There was more incentives with the old app. Also noticed they took some longtime favorite flavors off the menu too. Font is difficult to read and the app is buggy, you can’t tap on anything it will just redirect you elsewhere. Please bring back the old app, the previous rewards system, and old Menu.