Godfather's Pizza

This new update has implemented changes that aren’t for the better. The new deals don’t allow for plain cheese, it has to be speciality. Mini pizzas no longer count as sides but in the store it does. The app has a lag and the interface is a little overwhelming. The worst of all is that my entire loyalty account and points have disappeared. An account that I’ve been using since 2015– I know changes come with time but losing those points & history is very upsetting. I tried reaching out to customer service with no avail. UPDATE: I created a “new” account using my previous email and my points auto populated within about 48 hours.

It’s 2025. If your app doesn’t allow you to autofill contact info, what are you doing? The user interface is not at all intuitive. Buttons appear in unexpected places, and I found myself adding an incomplete pizza to my cart because the customization section had an “add to cart” button where there should have been a button to confirm each choice you make. It’s also robbed me of my favorite deal combos. I love the “two-topping pizza with a side” deals, but it won’t let you order a cheesy pepperoni pizza as a two-topping like the old app did. Instead, it charges you an extra $2.50. The only improvement this unbearably slow app has over its predecessor is that it shows more product photos and looks cleaner overall. Too bad I won’t be looking at it ever again.

Today was not the first time I have had the same problems, but since it is fresh on my mind, I will use today’s problems as an example. First, I chose the desired pizzas and selected credit card for payment. I submitted and screen message said to wait while order processed. Didn’t go through, so I tried again, this time re-entering my credit card info just in case that was the problem. I let the “Wait” message run for over five minutes before trying another approach. This time, I selected cash payment, submitted and the order went through almost immediately. The app confirmed, said pizza would be ready for carry out in 30 minutes and I was sent an e-mail which said the same and included the order number. My wife and I waited a few minutes before driving about 10 minutes to the store. My wife went in about two minutes after the pizza was to be ready and was told that they did not receive the order. We could have waited another half hour at a very busy travel center, but chose to get our lunch elsewhere. I don’t know if the problem is with the app, Godfather’s Corporate or with the store at Love’s Travel Center, Evergreen, Alabama, but I’m afraid I can’t trust using the app.