Runza® Rewards

This is the only fast food place we visit. We also appreciate the points accumulated to use on purchases. However today, I received a message that my 880 plus points were going to expire. We can in and it only let me use on very limited items, so I could use a few points. The team members tried to help but could not figure it out. I hope that this can be resolved and team members be trained on how to .

I used to think this was one of the best made restaurant loyalty apps out there, and as a loyal Nebraskan I appreciated that a Nebraska company was doing so well. Then some sort of update happened. Details are murky, but it appears based on my conversations with employees and Runza management that it is their point-of-sale system. Anyway, the app and rewards systems are USELESS now. There used to be functionality to both apply rewards and have your card be automatically applied when you scanned your app. I loved this ease of access. Both of these no longer work. Furthermore, Runza refuses to remove the options from the app, resulting in delays in the line as confused patrons try to use the app as designed and instructed and fail. First Management told me via email that this was isolated to a few locations, but this is obviously a lie because I have been to several with the same problem. Then they tried to blame it on their employees not knowing what they are doing, but again, I encounter this everywhere and they clearly have been dealing with this from many people. I’ve been told to tell them what rewards I want and to pay with my card instead of using the app and only use it to scan. This tends to hold up the line, promotes more confusion (especially with drive thru), and if you had the audacity to actually try to use the app the way it was intended everything gets borked. In addition, they have changed the rewards so that they cannot be applied when ordering meals any more. There went a lot of my incentive. It is not worth the hassle. Runza has effectively killed their rewards program and are actively penalizing loyal customers with frustration.

Food still great but new update had me messed up trying to merge the accounts. Kept saying an email already existed and then when logging in saying an account hadn’t been set up yet. Had me create a new account, still said couldn’t merge because AGAIN an email already existed. Logged in again for the 10th time and is now showing the merge. Was just very weird and time consuming just to log in. Seems fixed now I hope 👀🤷‍♀️