GAME UK

So the app used to be pretty decent, back before they changed the whole loyalty rewards to the current rubbish. Had more than a few issues, although not only from the app but their website too. Seems you can get all the way to your order payment, but if you prefer to use PayPal as some of us do due to buyer protection along with being able to split payments into 3, then everything goes through as expected, payment gets taken and then you’re stuck in a loop of payment choice and nothing further after that. PayPal refunds after 24 hrs but I’d rather the purchase go through as I’ve missed out on a lot of deals due to this. Tried contacting customer services, get the generic email about having my issue and someone will reply up to 14 days due to busy time of year, then they just send another automated response that the issue has been resolved and no longer needing to speak to anyone. Company has become a disgrace the last few years, a shell of its former self, such a shame

My last review was singing the praise of this latest update, but 3 weeks later I’m seeing the true side effects of this revamp. One of my orders vanished with no explanation, so I reordered it only to find the first order still existed. The first order was lost in transit and the second one never shipped, so I requested a refund but yet to receive it. Customer service is a mess and majority offshore due to sheer volume of complaints and they’ve removed their phone number so you can call in, forcing you to live chat and emails. Once I get my refund (chasing daily till they do), I’m deleting my account with GAME and will never shop there again. This company should have been liquidated years ago, as what remains is an unfocused, unhelpful and greedy business that will do everything to make ends meet.

Brilliant app,it let's me keep track of all my credit with Game and all my pre-orders in one place, however it has one downfall, it's apple wallet support leaves a lot to be desired, it either doesn't scan when you're instore or just won't let you add it to your Apple wallet, currently mine is telling me it failed to read pass what ever that may mean, but overall it is a good experience if you are just using the app itself and not the apple wallet features.