FYE Backstage Pass VIP

This app is a scam. I got a new phone but my password and everything about my iPhone account stayed the same. So I’ve been trying to redownload the app because I have a $70 charge on my card and my bank canceled my card due to them thinking it was fraud (I called them and they fixed it). But I can’t download the app because it keeps saying my password is wrong even though I know it’s not. This app and company is annoying. I love the store they have great stuff, but I paid $25 for a 3 month membership and afterwards they kept charging my card even thought I canceled my membership. I go there maybe 2-3 times a year and yet I have to spend excessive amounts of money on this dumb company, which is a pain because I’m in college and can barely feed myself as is. This isn’t including the drawer I have that’s full of magazines that I will never read or use. I would love it if they would cancel that fee but I emailed them months ago and they still haven’t responded to me. So for anyone who wants the membership or app be warned because it’s a total rip off.

Every time I try to register, I can’t get passed the security question. It asks me to select a security question and when I try to do it, there are no security questions to choose from. I tried three times and all three times there are no questions. I just got this reward card today and I already regret it

With this new update I am unable to log into my account. It just gives me a run around. I tried logging in on the app and it says member not found. I try forgot member ID, it says member not found. I try setting up new ID and it says there is no member with this ID. I went online though their web page and made sure it was active there and it is. So why does it say member not found through the app? What's the point of getting this card for the extra benefits if you can't access them easily?