Hot Topic: Pop Culture Fashion

I go to this store in the Northridge mall and it is super nice! The workers are super helpful, it is very clean, and they have very diverse options in the store! It can go from light clothing and accessories to darker clothing and accessories, there are countless anime’s and cartoon stuff in the store plus if you ask them sometimes they will try to get stuff others will buy based on recommendations! The workers are so nice, they will even check on you in the store to see if you need help with anything, they will check in the back to make sure that they do or do not have the item you want without complaining or giving you a hard time about it and if you explain to them what you want to buy and how you like things they will try to find an item more personalized to you in the store or something they like that they think you may like. Everytime I go into the store I’m so comfortable getting on the ground to look for things because it is… SO, CLEAN! I’m not worried about my clothes getting dirty because their floors arent dirty, in addition it isnt infested with bugs like other stores I’ve been too, it’s very well kept and if there happens to be an accidental spill theyre quick to clean it. One of the workers I was actually with today named Alice was super helpful, she helped me with my order and made checking out my items very easily. Kinda like youre talking to a friend, so yeah I would go to the hot topic store in the Northridge mall or anywhere! I love hot topic! Forever one of my favorite stores!😁

i love shopping at hot topic and have been shopping for years, mostly in-store though. last week i bought online, which i should say it was a bit disappointing. i bought a mini backpack, order went through, everything went well at first. only problem was that when i double checked the address, it didn’t have the complete address even though i put my apartment number and everything! unfortunately though it had already went through UPS and they didn’t help much either… customer service at hot topic was great though! people were nice, but it’s not logical how hot topic doesn’t even let you put the full address and it doesn’t give u an option to put in a apartment number, i had to put it under “street address” and by doing so i guess it didn’t add the full address information. so i guess, in a way, it would be more helpful to update location information. also… once UPS had “not delivered because of missing address information” i called hot topic so i could possibly reship it… i had to pay again for that? obviously i did, but honestly in my opinion it shouldn’t be like that since i already paid one time. but anyways, i don’t usually complain, but please fix that for people, it’s truly upsetting. probably my last time ordering online, especially because of the whole reshipment situation.

I’ve been shopping hottopic since my teens and now have a preteen that loves to shop here too! I’ve never had a bad experience with this company over the many years and I just have to give y’all a good review somewhere! Anytime I’ve contacted customer service they have been awesome and accommodating without fail! My packages arrive quickly, correctly and packaged well as not to break. The stores are always clean and the workers friendly - while still allowing you to shop without hassle. Y’all have awesome sales, reward program as well coupons galore with the orders! Top notch merchandise and random weird stuff I didn’t even know I needed 😂 consistently providing use nerds with a wide selection of tees and general merch that’s hard to find anywhere else without paying an arm and a leg! I just love this company 😅 thanks for always being amazing ❤️