Freebirds World Burrito

I have to say that this is one of the better places that I get to eat at. Everyone! from the manager, Sam, Sel, Anna, Claire, Kai, Daniel, Elena are all phenomenal caring people. Because of the above average service I receive, it’s hard to stay away and not visit multiple times per week. I’m a disabled veteran and I don’t get out much and this is the longest amount of time I get to spend amongst other people. They even come by and talk to me while I’m eating, which is so kind. I just need to let corporate know that you have a super sweet caring group at your New Braunfels location and you should be very proud of who they are just as people in general. NBTX Staff I ADORE Y’ALL! Sidenote, I’ve never memorized the staff of every single person at a restaurant before I’m 54 and that should speak volumes.

I stop in often to my favorite Freebirds on Pipeline. Excited it was an entree BOGO today. Proteins were limited. They were out of 3 of them. Got the last of the Carnitas (my favorite) which was more like 1.5 instead of 2 servings of the meat. They had run out of the veggies, several of the proteins. Was going to get guacamole on both, but that was out too. Forks were even out. I understand on a busy BOGO day you need to be ready your stock. There were no reserves to make my salad or bowl. I eat here frequently (1-2+/month). So I know what your serving are. These were the smallest entrees I’ve received here. Disappointed!!! I understand wanting to keep your overhead low. but if you’re going to have a promo, you need to have plenty of food to fill the bowls. No one was preparing replacements because there wasn’t anyone. I’m not sure what they put on the order of the 8 people I saw who came in after me (at 7:00 pm) First time I’ve ever been disappointed in Freebirds! I’ve come a lot. I still will always choose you over Chipotle!! Thank you for your consideration in this matter.

I’ve been using the Freebirds loyalty app for over 10 years! I was around when they would send you free gifts like hats, glasses, flashlights, etc. FOR FREE! Just for being a customer. But it has gotten worse, way worse. The app used to be cooler and there was a really cool title rank you could get which mines says “legend” now. But thats not really care about now. But not only have they taken away many of the rewards like having a item on the menu named after you, the entire vibe has just gone in the trash. As a former freebirds employee i got to see a backdoor of how much they only care about money. Everything is either frozen or quickly made, the decorations became “family friendly” it used to be a lot more grunge or hippie like. But the greed it awful, a free burrito reward 5-10 years ago was 100 points which is roughly a dollar a point. Few years ago it went to 120 points for a free burrito… NOW its 170 points for a free burrito THATS ALMOST $200 of food just for a free burrito which when i worked here so much food was wasted at closing in the trash. But you have to blow more money just for something that would be in a trash can. Freebirds has sadly forgotten their rad roots. 🥲plz stop the greed