FNP: Gifts, Flowers, Cakes App

I had a bad experience with fnp. I ordered two cakes (one of these was a customized cake) , a bouquet , red baloons, candles, happy birthday hangings and a caricature. On the day of delivery I got a cal from fnp that customized cake would not be possible as they have a printing issue so I said I am okay with a normal cake in that case (fnp should have offered a discount as it was their issue) . I waited for delivery at expected time I got only one cake a bouquet and a set of baloon. I didn’t even get a cal from fnp or any clarification regarding why this item was not delivered and I waited till midnight for them. I ordered red baloon but got a set of mixed baloon. Same color baloon are rarely available at normal gift stores but the mixed baloons are available everywhere so paying 279 for baloons was too costly and I didn’t even get any clarification on why is this the case. The flower bouquet had no smell at all. All and al it was a very horrible experience as it ruined the day for me. When raised query on the app after 1 day I got a message that price would be refunded but what about an apology or fine? Coming to the message on card, I asked a couplet to be written on the card it was written in such a sloppy handwriting with cuts and over writing that it made the message really horrible. App too has similar problems -You can’t leave a review for the product from my orders section as to tell how these products really are as every city might have different experiences - you can raise a query but there is no chain of conversation saved so that you can monitor that. - when you are changing the status to hold or cancelled kindly give the detail of the problem

My recent experience with FNP has been nothing short of terrible. I placed an order and, due to an urgent change in my plans, needed to cancel it almost immediately. To my dismay, FNP refused to issue a refund despite my prompt request and adherence to their cancellation policy. Their customer service team was woefully unhelpful. Every attempt I made to resolve the issue was met with vague responses and a distinct lack of empathy. It seemed that no matter how clear and polite my communication was, they were determined not to assist. They offered no reasonable explanation for why a refund was not possible, nor did they demonstrate any willingness to rectify the situation. This lack of transparency and customer care is deeply frustrating. It’s evident that FNP is more interested in holding onto customer funds than providing a satisfactory service. Their disregard for proper customer support and fair business practices is alarming. Based on this experience, I would strongly advise potential customers to think twice before using FNP, as they clearly do not prioritize customer satisfaction or adhere to basic standards of fairness and professionalism.

Pros: Customer service is quick- I raised a query about delivery time and got a prompt reply. Ordered a cake to be delivered (to India) on friend’s birthday- on time delivery, cake looked just as good as the picture and apparently tasted great! Cons: (User from USA) App has a few issues: profile details couldn’t be updated, contact us/help categories on the sidebar redirect to orders page, no clear contact details available- also don’t see an option to edit order or cancel. Only saving grace is that my credit card payment went through their app but not the website itself! In essence, ordering process is a struggle, but the result is more than satisfactory.