Fifth Third: 53 Mobile Banking

I am so grateful for my relationship with 5/3. My initial interaction with the Georgetown Rd team was amazing. Danielle and her staff were supportive, knowledgeable and resourceful. I have been through financial ups and downs since starting my 5/3 relationship over 8yrs ago (give or take a yr!). 5/3 has been the one constant in my life. Customer service is commendable for supplying reliable responses and results for multiple issues. Tellers are always pleasant and attentive as soon as I hit the door. Although the majority of the staff has changed, Brittany (got a promotion) and is still my one ray of sunshine that I am thankful for at the Georgetown Rd location. I even travel to the Speedway branch to complete a transaction every now and then just to be able to say hello to Danielle ( who was also promoted). I can’t leave out the wonderful ladies at the Keystone location who helped my youngest son open his first C & S account so he could have easy access to a branch near his job. The best thing about being a consistent customer, having an account at 5/3, and familiarizing myself with multiple branches is that they always remember me. That says to me that the 5/3 staff genuinely cares about their account holders. 5/3, Thank you for making my life a 5/3 Better!!!!

I have used this app for yrs. It used to be very easy to navigate and do all my banking on. The latest update is HORRIBLE! The 'at a glance now' widget is gone. Quick transfer option removed. Past Balance, Pending Transactions, Current Balance either gone or no longer at top of screen. The color coded transactions (red for deductions, green for deposits) is now a uniform color. Much much harder to keep track of my banking and a huge hassle to pay my bills and move my funds between main/savings/etc bank accounts on the updated app. Before let you know available balance after ANY transaction… Login is buggy, but you must log in if you want to see your balance. However, new app is a bit more detailed that before.. but Why fix what wasn't broken? Before this update the app was easy to use, keeping track of money going in and out was more user friendly, and also used to be much easier and faster to move money between accounts or pay move money between accounts or pay bills. Please please bring back the old app!! It was much easier to navigate!!!

I have used this app for yrs. It used to be very easy to navigate and do all my banking on. The latest update is HORRIBLE! The 'at a glance now' widget is gone. Quick transfer option removed. Past Balance, Pending Transactions, Current Balance either gone or no longer at top of screen. The color coded transactions (red for deductions, green for deposits) is now a uniform color. Much much harder to keep track of my banking and a huge hassle to pay my bills and move my funds between main/savings/etc bank accounts on the updated app. Other user reviews state that check numbers no longer available to view. So it's now harder to track individual payments if 2 or more checks happen to have the same amount. This is a problem. Login is buggy, but you must log in if you want to see your balance. However, new app layout is clunky, not as easy to navigate, less informative, and overall just an eyesore. Why fix what wasn't broken? Before this update the app was easy to use, keeping track of money going in and out was more user friendly, and also used to be much easier and faster to move money between accounts or pay bills. If I will be required to do my banking at the physical bank or must call a human to help me over the phone, why even have an app? Please please bring back the old app!! It was far superior in options, layout, accessibility and practically everything else to the Hot Mess that it is now.