Fiddleheads Coffee

It took me three months just to register in this app. My first registration attempt failed — I couldn’t log in afterwards: the app kept saying that no account existed for my email, but when I tried to register again, it said my phone number was already in the system. I reached out for help multiple times — asked the staff at different Fidelheads locations, emailed support — and was told my case would be reviewed. That was it. No one ever followed up. Today, I finally managed to register (apparently, my phone number finally went through). But then a new issue appeared — during payment. When you try to pay with Apple Pay, the app redirects you to “add a new card by scanning.” After scanning, Apple Pay says that this card is already added to Wallet (obviously). You can repeat this several times — same result. So in the end, you have to enter your card details manually because Apple Pay just doesn’t work. Overall, the app is frustrating to use, and communication from the team is just as bad.

My app updated today and now I’m not able to order anything. I can’t log into my account, I can’t check out as a guest. When I try to reset my password it only allows strong password, it doesn’t let me make my own. When I reset the password and attempt to log in with the new password, it tells me the password is wrong. Please fix this. I only order from here through the app as i don’t have the space in my schedule to come in and order and wait for my food.

I love supporting local coffee shops! But wish that the UI/UX Design was more updated. Also wish there was images of the food and coffee being used!