Kopp's Frozen Custard Ordering

I have used this multiple times and it always works perfectly for me. No more waiting for food! Not sure why there’s negative reviews, but I never have any issues

$60 worth of food and my order was missing items and all of the burgers were made incorrectly. I placed my order online and when I arrived my order was not ready. I usually have good food and service at this location I don’t know what is going on today.

So not only did I have to install a second app to place an order, but it totally crashes and empties my basket if I navigate to another app. Which means I can’t leave to check the text someone sent me with their order without losing everything else already added to the order. We love Kopp’s, but this is just awful.