ETV Win

This is for review on Apple TV app (not iPhone). On multiple complaints, finally the team released firmware update on November 26 which still has not fixed the picture quality issues. Still it’s poor. The settings while playing video has Auto, low, medium, HD and Full HD options. Selecting the HD /Full HD does not improve quality. 2 versions prior to this update, those options were perfect. It seems the team is not testing thoroughly on TV before releasing to public or testing on the phone. Phone screens are small on which quality is always good. They should test in TVs to understand the issue. Team should take the issue seriously to fix this. Customer service is horrible as nobody answers phone and they have WhatsApp number which they never reply. Very poor tech support. Apple TV app deserves zero feedback

Contacting customer service solved no issue. Got this issue resolved within 24 hours. The fact that this happened in the first place is a little unfortunate. **How can the IT of a multimillion dollar empire be so bad. When you sign up for the app’s subscription you don’t get to create a password, you’re just taken to a logged in version of the app. So the only device you can access this service from is the one you bought the service from. When I try to login it says USER DOESNT EXIST and when I create an account it says EMAIL ALREADY REGISTERED. I’ve request a refund from my credit card company and would like to see if the company that made this app would try to rectify this situation.**

The Nostalgic feeling browsing through a ton of movies and shows but as an app player it doesn’t have a feature to rewind or fast-forward with 10 sec timer, cannot be cast to tv, unable to resume\continue watching from where we left. Addressing these features would enhance the overall experience