eSky - Cheap Flights & Travel

I booked four tickets, when purchasing the flight they don’t give you the option to choose seats and they don’t assure you whether or not you will have seats, so you may run out of available seats when boarding. One of the travelers contracted COVID-19. I bought comprehensive insurance (allrisk) that guaranteed my money back in case of illness or missed flight. I spent two weeks trying to contact Edistinos company but they didn’t want to help me. They asked me for many documents, according to them, to justify the illness. Anyway, I sent all the documents they asked for and they didn't respond in time until I had to write to them again to find out where my case was going. With one day left before boarding, they sent me an email telling me that the case would pass into the hands of the insurer Allrisk. When I contacted them, they asked me for more documentation and at the end they told me that they won’t cover the loss and I will not recieve a refund even with all documentation in order. So we missed the flight and lost the money. awful!

I booked one round trip with 4 planes. The app doesn’t allow user to add tsa precheck AND it never sent any confirmations to my email, which I requested several times. There was no way to get a boarding pass either. It does not send boarding passes to apple passport. At the airport when I purchased my baggage transportation, I found that my seats would be assigned at the gate—even though I purchased them months earlier. This meant I was stuck at the back of the plane and loaded last. I am deleting the app and posing my experience in every outlet I have available.

I wasn’t able to make my return flight on the 31st of March because of the effect of Covid ! Now before my travel in October I even paid extra on top of the NOT so cheap ticket price, to be able to change dates of traveling. Forseeing upcoming complications in traveling I tried to changed my dates back at the beginning of March, way before the borders were closed and a month before scheduled flight. ESky Agent asked me to wait and then told me there are no flights available. Which was not true. Then the borders were ordered to close and I was stuck in United States because no one could help me change dates - any date! Now it’s been almost 4 months !!!! That I’ve been trying to reach anyone at ESky about changing my dates or a refund because of the emergency situation which was not my fault !!! Also Because I already spoke to Airflot and Virgin Atlantic - they are giving back people money for unused tickets and that I have to talk to ESky about that !!! 4 months !!! No progress, no response ! Now I’ve heard boarders are opening in my country (Russia) on 15th of July and no one still responds to my emails or messages/calls about changing dates or refund, so I can travel freely and most importantly go back home !!!! To my family !!! whenever I want to and get my ticket or money back, what I paid for and haven’t been able to use yet ! It’s not how company with good reputation and care for the people shall respond in times of emergency and crisis like this ! If I could give 0 stars I would