Electrify America

I’ve been using EA Pass+ regularly for 2 years with few issues that were easily resolved with a quick phone call to CS. I recently upgraded to iPhone 16 and at 12 recent EA charging stops the EA app upon swiping to charge immediately reports “Charger Error” and states options are to use NFC card reader on charger or call EA CS to initiate charge. I deleted and redownloaded app, cleared cache, changed credit card info, upgraded to IOS 18.1, and made 4 calls to EA CS. Using the NFC card reader did work to charge but did not included Pass + discount rate. EA CS states I have to call in so they can initiate the charge in order to revive Pass + discount, but after 30 minutes and multiple attempts they were unable to do so and submitted a ticket requesting reimbursement for the discounted rate. Three weeks with no response followed by another call to EA CS who stated no reimbursement would be provided and no refund for the Pass + membership. With access now available using an adapter at the reliable and fast Tesla Superchargers in the same locations for the same rate as non-discounted EA, I see absolutely no reason to continue to use EA if they are unwilling to make their app work or reimburse to receive the discounted rate when it doesn’t.

I have taken 2 road trips of 300 miles one way and I have been impressed with the app. It lets you know if the chargers you are looking for are available as you get there. The availability on the app is similar to that on location. I have set up my card to be topped up after a certain monetary level in the app and while charging, if I go away from the car, I am able to accurately check my charging status. Electrify America chargers are getting more reliable and using an non-Tesla EV on road trips would be impossible without EA chargers and the app makes it so much easier to navigate your route. The app would be complete if it would allow you to plan a trip from point A to B whilst accessing the chargers. You have to use some 3rd party apps to do this eg Plugshare, ChargeHub EV, Chargeway, usually a combination of those to effectively plan a trip.

Electrify America’s chargers in my experience are not bad and I’m comfortable using them. However, I mostly only use the CarPlay integration to start my charge and avoid the app otherwise. Here are my main issues: - If you have any issue starting your session within the app, you have to force-close the app to get back to a place you can start again - Starting a charge from inside the app with swipe (it just stays on “Initiating Charging” for minutes on end, whether it starts or not) - When it eventually does show the charging state, viewing the time remaining to your target amount is wrong - it shows “-1 minutes to 0%” which is obviously a bug - The app launch animation is so annoying, just make it start up quickly! - The actual charger data - like which are available - takes too long to update after sessions end, like multiple minutes, which is ridiculous when people are waiting for chargers - Often, the app has old session info when you start it - for example, it said “charging” on it when I opened the app this morning and took a while to realize that was yesterday and I am long since done. Similarly, my CarPlay interface will sometimes freeze on that screen too, thinking I’m still in a charging session. The app overall is alright, but they’ve got to fix these issues.