ChargePoint®

This app is firmly stuck in the year 2012. The developers don’t care that you can only own one Chargepoint charger per account. If you have more than one Chargepoint charger at home, you cannot add more than one to your account. That’s right, only one per email account with Chargepoint. If you own more than one, 2+ will be dumb chargers with no connection to your account. I’ve asked for this feature for 10+ years. Yet it is always and forever a feature “under consideration” for a future release. I own 2 Chargepoint chargers, and can only use one of them for energy tracking and notifications, unless I create an account for each, assign one charger to each, and then log in and out of whichever one I’m using. The whole app looks, feels and has the features it had in 2012. It’s time to update devs. My $175 chargers from China come with free software that does this and so much more! Wake up and update this app. My Chargepoint chargers are extinct as it comes to EV connectivity. They won’t even tell me the SOC from the vehicle from the app! Yep, the Chinese ones do that in their app too. For the price, the Chargepoint app doesn’t do your hardware any justice. Update it or don’t. But you’re going to keep losing customers if you don’t. Good luck.

In an age where you call an 800 number for technical support and after a series of frustrating calling tree delays only to speak to someone who is at best clearly reading from a trouble shoot manual and putting you on hold with any even vaguely difficult question… they are doing their best… realize that the company that really put you there is the same one you paid for their service and hardware… Now comes Charge Point, a company representing a vital part of the technology of electric vehicles … the future, a cleaner more possible planet… with a reliable product and consistently high quality customer support around the clock… I’ve never waiting more than 2.5 minutes to be connected to someone I could understand and had the correct solution… if I ever experience anything less, I will let you know… we all deserve it… it is our planet the one we borrowed from our grandchildren.

I use the ChargePoint app mostly to support my ChargePoint Home Flex L2 EVSE at my home. While the app is decent, it has seen few functionality enhancements in the last year, and there are a couple features it should have by now: 1- Ability to schedule more than a single “weekday” and single “weekend” on/off. At minimum it should support specific days and multiple on/off events per day. In our world of hybrid and non-9-to-5 work schedules, this limitation is baffling. 2- More analytics and ability to look into charging sessions and curves. My VW ID.4 has some issues of its own with regards to scheduled charging, and it would be so helpful to drill into the line chart or look at underlying details. Clearly the data is being captured, so please let us see it! In terms of support for public ChargePoint charging stations, it is all still a bit finicky — but such is the state of electric vehicle charging everywhere. I wish things would just work, like our experience with getting gasoline, but I am sure eventually it will. Lots of complexities here, most of which are not on ChargePoint. My earlier commentary on the Home Flex items, however, are entirely ChargePoint’s responsibility.