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Reviews: What People Think About Shell: Fuel, Charge & More

Fabiancito___

Rating: 2/5

I actually genuinely enjoyed the app at first. Quick payments, quick to work, linked to fuel rewards, and impressed many friends when I initially used it. However, they took off the payment options for credit cards and debit cards and has been a couple of weeks since they took it off with the only option being a shell branded card (typical) and limited paying options like Apple Pay (which doesn’t work) or chase pay specifically (being the only bank option I’ve seen on the app so far). Then, I read the reviews and I’ve noticed that the shell branded cards aren’t even connecting to the app. There is also a promise of there being more Payment options in the future with the words “coming soon”, but there is virtually no communication on the updates, a date, or why they took off the payment options. Not even the website on the app has been updated. Very disappointing and left with a useless app with the only hope of any updated or progression being “coming soon”.

mikewhxhur

Rating: 1/5

So I just wrote a review it’s not listed I don’t know why?… irrelevant though. I’m posting this because I can no longer see the prices online. I downloaded Circle K as well as another gas station so I try to only shop at Shell for gas. Before today I did not have those other gas companies apps ln my phone. I know all prices in town are fairly competitive. The other gas companies are at least showing me their prices. I have to fill up my vehicle every single day from practically empty, I spent hundreds of dollars at buying gas a week I need to know the prices. I will delete my account and probably change my phone service because I am very petty. I don’t care who knows it now perhaps I’m just doing it wrong perhaps there’s a Hidden setting or maybe it’s in the progress of changing I am giving shell seven days from today if I can see the prices after that great I’ll keep shopping in Shop if I can’t see him and can you give me this app me and mom I need a new phone so I’ll go to another phone company. I can probably save just as much with other gas stations 10 sans 15 sense I go out of my way drive 5-10 miles and work different areas for better deals. Yall need to reach out to me or i will scream from the mountain tops. If they don’t respond to this complaint then they made a mistake. If I am proven wrong i will apologize and show tons of love. Every time I fill up for a while and delete this aweful review.

Buyer's remorse-C

Rating: 1/5

I enjoyed the app and savings to begin with. However, when I had an issue and needed to contact customer support, I was treated poorly. I had an issue where I had more than one payment linked and my preferred payment was not the default even though I selected it to be. My payment was rejected and I was not notified via email, app, etc. On the app, nothing appeared out of the ordinary after making the transaction as usual. I didn’t see the issue until I went to fill up again. When I called customer service to get it taken care of and to report the system error I experienced, I was talked to SO disrespectfully. The agent literally raised her voice talked over me. I called again after trying to understand what happened (because at the time it wasn’t clear and she was not trying to help me understand) and when I asked for a manager, she said no. I called back with my bank because there were fees associated (and I was refused a manager). It was the same rude person. I had to ask HER if she would calm down to simply ask my questions. My bank refunded me the fees as a courtesy and I paid the remainder of my part. I deleted the app and haven’t used the app since then. Shell should be ashamed choosing such unprofessional people to offer customer support. It was a joke and in total a 2 week ordeal. I’m happily with Exxon now.

About Shell: Fuel, Charge & More

The Shell App is designed to help you make the most of your stop!

FUEL DRIVERS
This mobile payment application provides a secure and convenient way to pay for fuel at the comfort of your car, as well as purchasing any items inside the store at participating Shell stations in the United States.
• You can link your Shell branded credit cards, checking account (via Shell S Pay), PayPal, Apple Pay, Google Pay, Samsung Pay, or directly add your credit/debit card: Visa, Mastercard, American Express or Discover.
• There is a NEW way to pay with Shell eGift card. Add or purchase Shell eGift cards from your app!
• To pay for fuel outdoors, simply unlock the pump using the app. Or to pay inside the c-store, present the app QR code to the cashier. Either way, you are back on the road in no time. Everything you need is in the app, including loyalty program integration, receipts, offers, and station locator.
ELECTRIC VEHICLE DRIVERS
The Shell App now supports EV drivers! Drivers using the Shell App can select the EV option to access the Shell Recharge network. The Shell App allows EV drivers to locate the nearest charger, check the station’s charging status, start and stop charging, and easily make in-app payments.

FUEL REWARDS® PROGRAM
Shell Pay & Save eliminates the need to carry multiple cards, reduces the number of prompts you have to answer, and is integrated with the Fuel Rewards® program so you can save automatically on every fill up, every day!
• New to the Shell App? You can earn a one-time 25¢/gal savings by downloading the app and completing your first Shell Pay & Save fuels purchase.
• All Shell App users earn additional savings for continued use of Shell Pay & Save. You can now customize your savings by choosing to redeem only everyday savings or to use your full rewards balance with Fuel Rewards choice in the Shell App.
• New loyalty status added, see potential new rewards to gain with Platinum status.
Participation in the Fuel Rewards program through the Shell App requires you to link a new or existing Fuel Rewards account in the app. See Terms & Conditions for complete details.

STATION LOCATOR
Find your nearest Shell station and a list of services quickly and easily, including which stations accept Shell Pay & Save mobile payment

File size: 71334912

Launched countries: US

Minimum OS version: 15.2

Release Date: 1562683986000

Published by Shell Information Technology International B.V.

Website url: https://www.shell.ca/app

Publisher country: Netherlands

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