easyJet: Travel App

My husband and I, US citizens, travel in Europe for at least a month or two. It’s a good way to learn about other cultures and sites, which differs from our usual at home routines. Easy Jet provides just the air chariot we need for a short flight. Flight attendants very polite. Crew often entertains with good humor, which can lesson travel stress. We find ourselves relaxed and ready to fly, we rest comfortably and pray all will be well on another Easy Jet adventure. Food’s decent. Do snacks and a drink sometimes, depending on the flight time. Thanks for making traveling fun!

Apparently even if you are first one at the counter and at the gate they won’t issue you a seat unless you checked in online. Even though you PURCHASED a ticket well in advance. I didn’t know this as I am from the USA and was traveling for a quick family visit to Europe. I didn’t have WiFi and couldn’t have checked in but figured there shouldn’t be an issue if I get to the airport early enough WRONG!!! They make you sit in the corner like a dog and watch as everyone board the plane and say only then they will let you know if you have room on the plane as they try to over book every flight. I asked them to make an announcement like Delta and any other airline would do because I payed for my ticket like everyone else and I would miss my connection to the USA but they said “we don’t do that. Never flying with them again

I have purchased a larger size hold bag which is not listed on the boarding pass. I have had to put my personal details in 3 times. When on a chat I was asked for my booking reference number which caused me to have to end chat to locate it. The second chat then refused to continue the chat as I had already spoken to someone else. I was told that I had to start a new chat in the next hour. I think your customer service is dreadful. Speaking to an actual human being would have made this process much “EASIER” and my information would have been correct. I have paid the additional £48 for larger hold bag but it doesn’t show up on my boarding pass. Can’t wait to get to the airport and be told I have too heavy a hold bag even though I have paid you for it.