Ryanair

I inadvertently booked through a third party website and Ryanair proceeded to make my ID verification process extremely difficult… first, I needed to login several times, even when trying to to access through the app and not the web browser. At any point if I needed to go back one step I would lose all my progress. Ryanair sent urgent messages warning me of the cost and hassle of booking with third party AFTER I had booked… why make third party booking available at all? Any time something takes a moment to load the app also informs me that something is wrong with my request, adding to urgency and gaslighting. Please make some updates to streamline this process like making the email links actually open the app and take you to the correct verification page instead of to the app homepage. I hope it will be easier the next time, but for this initial process I have not been impressed.

Everything was okay making the initial flight bookings with the App; However, when i tried to check-in on my return flight using the Ryanair App and website they were both down/not working. As i wasn’t able to check-in, I arrived at the airport and needed Ryanair employees to issue my flight ticket, but since I couldn’t check in online they made me pay for my airline tickets again (for the seats I already paid for). As i was with my family and in a foreign country, and it was the only flight back i had to pay. This is also called Criminal Extortion. In spite of my complaints to Ryanair, they didn’t care that their website was down, apparently I needed to take screenshots and find a phone number to call. Either way, beware of using this App. If it’s down or not working Ryanair is happy to extort you for more money. They accepted no responsibility for their site being down. Issue wasn’t my phone either, as i was able to make other payments, uber pickup, etc. without any issues on my phone all that morning/afternoon. Also, I had all the appropriate software updates and whatnot.

Where do I start I booked a ticket day before got confirmation number that was paid . Get to the gate the Ryanair agent tells me when I get to gate they'll Adi gn your seats . My wife and i get to the gate we checking in the agent tells us sorry over booked flights no seats for u .and your wife . He made us wait until all passengers got tying the bus to get to the gate . We spoke to both agents they said sorry we can't do anything bout u . Me and my wife had a wedding to attend that Nite and couldn't miss this flight . No supervised to speak too . She then tells me sir please chill that's when I lost it . She then said she's calling supervisor to try to get us mother flight who walks in 2 police men she lied to us bout supervisor coming . 2 police men greeting us as if were criminals . They escorted us to supervisor which got no where . We had to purchase whole new airline ticket which was for next morning . So now we have no hotel to stay at . They said they'll give us voucher no voucher . They gave us their policy form which they lied it says we don't overbook our flights do what happened to our flights . You took our money made us buy new ticket and promised Rf which I'm sure they lied about that . Horrible customer service no supervisor . Do not fly w Ryanair bunch of crooks ! !