Doctoralia - Mexico

I am very disappointed with Doctoralia’s review system. I have submitted honest, detailed reviews about my experiences with two different doctors, both of whom I had very negative experiences with. In both cases, my reviews were never published or made visible. This makes me question the transparency and reliability of this platform. A review website should allow patients to share both positive and negative experiences, provided they are truthful and respectful. When critical reviews consistently fail to appear while positive reviews remain visible, it creates the impression that patients are not being given the full picture. Patients rely on these reviews to make important healthcare decisions. If negative experiences are filtered out or suppressed, the ratings and reviews cannot be considered a fair reflection of patients’ experiences. The fact that this happened with reviews for two different doctors makes it difficult for me to believe that this was an isolated incident. Based on my experience, I no longer trust Doctoralia’s review system and would encourage patients to look for information from multiple sources rather than relying solely on this platform.

It’s not a fault of the app that not every doctor is on this app. But in Playa del Carmen, a ton of doctors utilize this. It’s so convenient to make appointments or change them. I like that I get reminders of the appointments and that when I make a follow up appointment most doctors will use this too and and I’ll be able to see all my past and future appointments here. Also has helped me narrow down doctors when I need a specialist. Doctors in the major hospitals in Cancun (I’ve found) don’t use this app, so don’t over look those that might not be using this.

Thank you Dr Carlos Rosales for improving my life!! He fixed my nose not only aesthetic, but also functionally!!! ✨ You have a wonderful team!! See you soon one more time 🏖Cancún!!