CUTXMOBILE

After being a loyal member of this bank for over 36 years, I am deeply disappointed by the poor customer service I have experienced in the past two years. My niece, who also has an account, was scammed out of $5,000 in 2024, and she was informed that there was nothing the bank could do to assist her. I always believed that there were limits on the amount of money one could withdraw from an ATM, yet she was instructed by a man to drive to the bank with the assistance of a pregnant woman that was with them not once, but twice, to withdraw $2,500 each time, totaling $5,000 she had just graduated and had plans for College she had worked to money to help her attend College,this situation has left me and her confused and frustrated. At the time, I was dealing with mental health issues and under a doctor's care, which prevented me from being able to support her in addressing this alarming situation. I might still have a Lawyer to investigate this.

The credit union of Texas is for the people who are members, and they just keep making it a better system for all concerned, love the new and improved safety on our accounts showing that when your closed it’s locked, making it much more secure, thanks for thinking of the customers and making it easier and better to feel safe with The Credit Union of Texas.

I have tried over and over to get online to my account. I have contacted your people more than once about four times. I think I have been down to the physical office and I still cannot get into the online account on my PC on my phone I was told to, delete the app and reinstall it so I did. It will not load. This is the worst thing I have ever seen from a bank or a credit union of any kind. Oh by the way I open this account in 1966 and I will be leaving Credit Union of Texas.