Credit Union of Georgia

We’ve had money in this credit union in Woodstock since it was formed, as my mother was a Cherokee County employee and it was only a state/county employee credit union. I myself currently have 2 accounts since moving back to Georgia and I’ve also purchased 2 vehicles with them. This app alone will be the reason I am leaving this bank. I can’t stand useless change that rolls back a perfectly working app and causes chaos and confusion. My first issue was with CUoGA defaulting my checking to a cost based acct and now in that same year they roll out a new app that makes me dread keeping track of my money. This credit union is expanding a great deal and the suits are no longer looking after their customers. They are flat out looking at their profits and bonuses. I’m leaving before it gets worse, as it always does. Bye bye!

I loved the old app. It worked perfectly fine. Since the transaction to the new app, I haven’t been able to log in at all. When I enter my user name & password, it says information is incorrect. To make matters worse, when tapping the request to send my information via email, an email never arrives. (I checked my spam folder, too.) I suppose I will have to waste precious time driving to the credit union & hope someone can assist me with this fiasco. Thanks so much, CU of GA, for adding one more thing to my never ending list of tasks I need to accomplish.

New app won’t take our passwords and can’t reach anyone by phone to reset them, it says that line is unreachable at the moment one account that we did gain access to did not convert well only some of the labels to different accounts transferred so had to go in look at the transactions of each account and relabel the ones that didn’t come through. The new look is very distracting, we loved the account labels on the previous app with the bold red at the top of each account with the name in the red it was easy to pick which account we needed to work with. We live out of state and have no access to our money because we can’t gain access to our accounts and it’s not like we can walk into the bank to have them fix the problem. Tried to reset the password but it’s connected to an old phone number and won’t send an email to reset. Just a very disappointing update to their services.