Columbia Commercial Mobile

App will not accept the stamped endorsement on the back of the check. Other review noted we need to sign. Are you serious? I haven’t signed a business check for 20 years. And you might have informed me of this idiotic requirement when I called about the problem. That way I could have avoided wasting hours of productive time. This is the reason I left BofA. No impressed at all. After reinstalling the app and reentering all my data, the mobile deposit worked on 1 deposit. Then failed. Let’s hope Umpqua doesn’t waste any more of my production time. I recommend that you test your apps before you publish. I do not appreciate being your beta tester.

Love using this app to deposit checks remotely! However, I do it infrequently enough that I have to go through the help menu each time as to me it’s not intuitive to press the ‘+’ menu behind which the button is to photograph the front and back of the check. Just wish the deposit button were in the front menu.

I’m not really a fan of umpqua. I have three accounts with them and A. I can never access the business checking. I’ve registered with all information I was given and it never lets me log in. B. As some may relate, we’re quickly learning the surviving during pandemics means money can be tight while people are being more greedy. I lost my job in March. I haven’t been approved for unemployment due to being an independent contractor. I was proactive and cancelled all payment I had linked to umpqua and somehow they kept going through. I have documentation and I know this sort of the issues most likely falls on the creditors but the sequence the charges happened so I kept getting hit with overdraft fees. Over 200 dollars in a matter of weeks. I ended up having to completely freeze the account and Im 360 overdrawn, 70 of which are fees. C. My final issue with umpqua since the pandemic was their lack of concern for when I was seeking assistance with the PPP loan which was guaranteed by the SBA as part of the CARES act. I tried to apply with Umpqua early In the process and even though I was an account holder they never even reached out. My guess is the bigger loans and accounts were prioritized. I thought I would have at least gotten an email or something. I’m hoping to find another alternative soon. Sorry to vent. I’ve just really needed some help and understanding recently and umpqua let me down and prioritized profits over people. The icing on the cake is now if I do find funding I have no account for them to deposit the PPP loan into .