Clover Go - Dashboard & POS

This is a great system for most businesses. I have requested an update that seems like it should be a no-brainer but still have not seen it and it’s been three years. We do a lot of pre-sales for dinners and we need to run check-in lists. You can run a sales report by item, but you have to click three more times to get to the point where it will show you who the customer is. I feel that could be so easily shown on the first screen. I love the new update or you can pay by phone with tap now, we of course just bought the Clover Go so that we could do it on the go. Luckily, there’s no monthly fee for that. The system gets glitchy where customers don’t show up in one system, but they show up in another system that doesn’t make sense to me, even though they sync perfectly most of the time. The other really big item is the fact that it will let you oversell. I have my settings correct telling it do not allow negative stock count and to automatically track inventory, it will still let me oversell a dinner if I have 100 tickets, I can sell 200 tickets and it does not say no inventory or out of stock or that I ran out. That means when we get close to being sold out, I have to watch it like a hawk.

I’ve had it with this system. And now you updated an app to have no function?! Everyone complains and you say there is another update coming soon? Who would ever updated an app to have no functionality? Why wouldn’t you wait until it was complete if that was ever your plan. I’m sure you guys realize everyone hates it and now you are scrambling around to fix it. You guys have no idea how stores work. This is system is horrible. If you own a convenient store with more than 1 employees then this system isn’t for you unless you want a lot of work. You have to download another app to separate sales for each employee. If you do a return, the system doesn’t put it back into your inventory. OH and if you don’t hit done within 30 seconds to 5 minutes your card transaction will become VOID! Please check your sales because once they told me this I went back and found voided sales because of this. Customer support is horrible. It consistently goes offline. You can’t see what it out of stock, you have to downloaded your inventory to the computer and good luck getting it organized because if you have it in a category you still have to put labels on it to see it on excel in its category. Save your money and time.

There is a lot to like about this app — being able to view sales in real time, and ability to review transactions, etc. — but it’s very quirky and not always reliable. That can be frustrating. My favorite feature of this app when it first came out was the app for my Apple Watch. I loved being able to view sales from my watch quickly without having to take my phone. I had intermittent issues with it from time to time. Several months ago the watch app just quit working altogether. I’ve sent messages to support and never received one response. Very frustrating. Why is it even available if it’s not going to work?! I agree with other reviews. This app seems to be going downhill, and no one seems to be responsible to make sure it continues to function properly.