CashPro

A bank of this size should be able to develop an app that works on all platforms with relative ease. The fact that I can not access my account tab and examine the balance and transactions, at all(!), is beyond unprofessional and really shows the incompetence of the institution and the lack of respect for their clients. Their customer service could not resolve my issue and I have to login from a browser to get the information I need. I would bank elsewhere if you have that option. Every individual I talked to was polite and professional, but as an institution, the overall experience has been less than adequate. Please fix this embarrassment of a banking application.

Truly as bad as it can get. Virtually nothing in this app works, ever. That’s not an exaggeration. -the login process is a nightmare. The credentials that work on the desktop version are sometimes different than the mobile version. If you use the QR login on your mobile to log into desktop, it logs you out of mobile simultaneously. -the mobile token process is absolutely impossible to set up. You’ll need to get a physical (like mailed to you) token in order to move money. -the app locks users out for too many attempts, but it’s impossible to unlock a user, even as an admin. I’m sure there is technically a way, if six people and your dog push a button the exact same time or something, but there is no practical way. -when you reach out to support for help via the embedded chat, the chat kicks an error about 2 minutes in, even mid conversation. So getting actual help is impossible. It just says “chat error”. Naturally, the next agent has no context from the previous transcript because why bother. -the notification section is quick to give pressing updates such as “we changed our name from cashpro to cashpro plus”, but doesn’t notify users when something important happens - say, requesting wire approval, or anything a customer might actually care about. It’s so poorly thought out at every single step, with no regard to user experience. We’re moving our corporate account out of Bank of America in large part of this application. Everybody at our company hates it.

Beyond excited to have a Mobile Token! Such a convenience to replace the outdated physical one and no longer need to remember to carry around when working remote! …and to have it on my Apple Watch! Highly recommend this app!