Carby Health

My name is Pauline Heinselman, I needed treatment for a hemorrhagic vein which was not coagulating. The front desk representative, Miss Shekina, showed genuine interest and immediately processed what was necessary to ready my care with competent and professional behavior. I was triaged by MA Ruth and shortly after, I was seen by PA Brad Winkel. I am myself a medical professional, as a now retired Respiratory Therapist, and desirous to share my experience with PA Winkel. He is exceptional as he delivered an effectual treatment to the very concerning medical issue I presented. He remained, calm, composed, and yet relational, not aloof, and asked the right questions to obtain needful information in order to formulate a specific and appropriate treatment. There is more: He delivered the treatment with compassion which he exemplified by making sure I am well, feeling well while being treated, while remaining in communication with the patient, me. Please understand, PA Winkel and his Staff are competent and effectual in their duties. I would readily, but not without due respect, call him “A Gentleman who heals both, body and soul, with his Medical and professional expertise and also character strengths and values”. I am thankful I met PA Winkel and his staff and consider myself a blessed and fortunate individual to have been the recipient of his care.

Prescriptions were not called in after I left and I was told they would be ready in an hour? After making a call into a “call center” 1 1/2 hours while at the pharmacy, I was told the prescriptions had not been called in yet (while the app said the prescriptions had been filled at a random pharmacy I had never heard of in Culver City, an hour from where I live?) 4 hours later I realized I am in trouble as 22 hours of alternating Tylenol, Ibuprofin & Aleeve have had no effect on a throbbing ear ache and no sleep. The “call center” says someone will call me to discuss calling in a prescription for pain. Instead of calling they are leaving me messages on the app which I would have no way of knowing? After another hour and a half of not receiving a call, I call back to the call center to be told to check the messages on my app. At this point, they are 1 hour from closing for the night. I send the obligatory texts back. They finally call me 15 minutes before closing. I am resigned to going back to my essential oils - tea tree, oregano, garlic with olive oil to hopefully find any type of pain relief so maybe I can sleep until the antibiotics kick in in another 24 hours…unbelievable & we are supposed to be called “PATIENTS” - I have lost my patience & I just need some relief!!!

I’ve been having a pretty severe case of a bacterial infection or bronchitis. My doctor referred me to Carbon bc they do have coronavirus tests. I went in and they saw me - no copay! - gave me the flu test, negative. Took some chest x rays which were luckily negative too. So probably not corona and I get it, I’m a young female so they didn’t give me a test but did give me medication bc they think its a bacterial infection. They’ve been follow up texting with me and my shortness of breath has gotten worse so they’ve given me more instructions and medication to address the symptoms and asked me to come in if it doesn’t get better soon - I have a preexisting condition (asthma). ANYWAYS the point is the app is great and very user friendly. I’ve gotten responses within 4 hours every single time. I was able to come in for an appointment within 24 hours. The appointment took less than 1 hour and involved a flu test and a chest x day. They’ve followed up every couple days. Everyone I’ve talked to is just amazing and gracious. They send the prescriptions to my local pharmacy at the click of a button. It’s an amazing healthcare experience ESPECIALLY during these crazy Coronavirus times. I know I’m unlikely to die of whatever this is and I know the medical system is overwhelmed and I’m grateful to have had good, FREE (to me, my insurance will pick up the bill per govt mandate) and QUICK care. Thank you Joanna, Elizabeth, Mike and Andry!!