BT Business: Broadband

I know there is someone proud to be responsible for this app but one can’t help thinking how in earth was this released to the public. Try and fix a fault on your broadband…go on I dare you!! You’ll lose time, the will to live and possibly swear out load. Links don’t work. If they do they send you around in circles always back to the inevitable conclusion you have to phone. In between 9-5 uk time and wait and wait for someone in india (wait aren’t they on a different time zone 🤔). And when they eventually answer you get the script, then passed to the department who CAN help only to be asked the same questions and told we can’t do this without the relevant support from another department and so it goes on meanwhile my charity business (which is classified as a corporate entity) with all volunteers flounder losing money as no one can log on or open the door. There are times when you just want to cry and give up. This is one of them. I caved in and just ordered a new broadband and contract with them hoping it would resolve the problem, yet. You can pay now but we will send you the hub in 2 weeks and switch you over some time in. 4-6 weeks….really???? Surely it’s a switch go and press it you lazy incompetent halfwits. And if it isn’t a switch then change the terminology. The death of small business sorry corporate charity starts right there….

I bought the speed boost service but it doesn’t work. I was with BT domestic home service getting around 18meg down the copper line and about 1meg up. I switched to bt business with the promise of speed boost, but it appears to be a misselling of a product that doesn’t actually work and my line speed is now worse at only 13meg. If I test the broadband copper line I get 13 down and 0.8 up and if I independently test the mobile LTE I get an amazing 23 down and 9 up, but it doesn’t combine the two to speed boost as a sold and advertised. I spoke to the technical help desk who told me they had rated my line as a contract minimum as 1.4 and as my speed is 13 speed boost is working that is an absolute scam and a load of nonsense when I should be getting 13 + 23 for down and 0.8 + 9 for up. If I pull the plug on the copper line I get the 23 and 9 from the mobile LTE so it does switch over in a failure but definitely does not combine broadband and mobile LTE to boost speed as sold and advertised. Therefore it’s either a pathetic scam by reducing your guaranteed speed on paper to claim you have more from help desk people who want to argue with you to say it’s working or it’s poorly trained technical support staff on the help desk who don’t know the product and how it’s supposed to work. RECOMMEND DONT BUY THIS PRODUCT IT APPEARS TO BE A SCAM. It doesn’t boost speed as sold and advertised it is just an expensive mobile back up. Very very disappointed customer who feels completely ripped off by BT.

I’ve had this problem for a long time where I was being charged for 2 accounts I thought that I had sorted it out over the phone months ago but it turns out that it was never sorted (probably because I was talking to online scammers). Beware because BT has a lot of fake numbers out there only trust communication via the app. Before I tried to fix my problem again and the sketchy person behind the phone hung up on me but as soon as I downloaded the app my problem was sorted immediately via live chat. 10/10 recommend.