Benro Connect

This app and its capabilities renders the hardware useless. The alignment method is insufficient and it doesn’t work consistently. The UI is awful. The camera interface doesn’t function properly and overall makes this awesome hardware almost completely useless. The focusing is incredibly hard with the app and sometimes, I just align then disconnect the camera to focus and by some miracle able to take a few photos before something else goes wrong. If I knew about the horrible app experience, I would have never dropped $1200+ on the hardware. Please fix this.

All seesm well if running off iphone, but can not connect to mac book pro with M1 chip as stated in information sestion. Love the platform but it would be noce if it worked as stated for Macbook Pro M1.

It took a week for customer service to respond to a password reset request, so that wasn’t great. We are still missing 2 star alignment, which many Astro photographers believe would significantly improve the star tracking. Holy grail seems to work well so that is positive.