BancFirst Mobile

So far I’ve been very impressed with this bank. Great customer service, good people, and a really nice app. But this is a huge common mistake a lot of these banks to have. They put too many ads on their app. I’m already banking with you guys most likely paying for banking services in someway. I don’t even mind you having a section in your app for ads, but it should never be the first thing I see when I open the app. I’m not even joking. I might leave the bank because of this. If I open my app, the first thing I need to see is my money in my account. You can put an ad at the bottom or put the ad on another page I am insulted that the very first thing it pops up is a freaking ad. Not only that even if if I were to click on the ad and take you up on what your advertising for it would still be there the next day. I already have an auto loan with you and it’s advertising an auto loan. How ridiculous is that? I hope you read this review and actually work on this because even if people are not speaking up, I guarantee you a lot of people feel the same way. I’m probably gonna pull my stuff and not bank with you guys anymore because of it.

My husband and I switched to BancFirst a couple of years ago. My only regret-that we didn’t do so sooner. We bank at the May/Hefner location; I can’t begin to tell you how great they all are-all top notch professionals-everyone has been kind and friendly. We have our checking and savings at BancFirst, and recently refinanced an auto loan. Never had an issue of any sort. And I’d like to give big kudos to Jeni McCalip-she’s has gone above and beyond!

App worked fine until I updated both my iPhone 11 Pro Max and my iPad Pro to iOS 14.3. Running your current version, the app crashes as soon as I click on the Bill Pay tab! All other tabs work fine; it’s just the Bill Pay tab that crashes the app. Now I am unable to view or pay my bills—most of which are set up for paying through your app—so this is a true crisis. Sent a message, but no reply from CS. Then tried the Chat option. Was able to bring up the Chat screen, but the app kept kicking me out because CS would never respond after several minutes of waiting, and the app kept timing out! This needs to be addressed as it renders the Chat option useless. That was yesterday. Today, out of desperation, I tried AGAIN to start a Chat to get some immediate help, but am now repeatedly getting a blank Chat screen! BancFirst, when are you going to fix these major 14.3 incompatibility problems? My family members own BancFirst; this is NOT the typical BancFirst quality standard!