Ashley - Furniture & Décor

Over 2 hours on hold to track down a delivery to find out that the furniture isn’t in stock yet. Can’t find the order on the website and cannot link the existing order to my profile on the website. The app doesn’t recognize anything to include the tracking feature. Ashley Home Furniture as a company is falling apart. Good luck finding an English speaker in chat. It takes 7 minutes to get one chat answer and by then the chat was switched to another service representative who has no idea what the last one said. It’s all trash. How Ashley will survive the pandemic in 2022 is because you’re all assuming Ashley has actual customer service. This is by far the worst $9000 USD experience.

Poor quality. The item is cheaply made, and is not even stable. The item claims to be solid wood but the back pieces are so flimsy and held up with pegs. 2 pieces of the “wood” came damaged. The product took 2 + weeks to arrive after purchase online. 2 delivery men, 1 wearing a mask, 1 not. They banged a staircase coming in. Contacted customer service about the damages, was on hold for 45 minutes, had a very rude chat experience as well. Ultimately decided to return this item. It’s now been 2+ weeks and still waiting for this item to be picked up from my home. A pick up time was set, and then cancelled on me with out a reschedule, despite confirming in advance. It’s now over 1 month from purchase date, I still have this product in a box in my home. Every single time I call either Ashley’s customer service or the delivery/pick up team, no one has information. The response I’m always given is call another # sorry I don’t have the information. Ultimately I contacted my credit card company and the BBB about Ashley’s business.

The app advertises free deliver but fails when you place your order . When you attempt to call customer service no ones answers . It’s a scam to get you to go into the store . When I arrived at the store I was told there is so such thing as free deliver and was charged an extra $100 for delivery . I’ve attempted to contact customer service via email however I have not received any response. Again the app stated false information that customer service will get back to you In 24 hours . As of right now it’s been one week . I would of taken my business elsewhere but I’ve already been approved for there credit prior to going in store , and I wasted so much time with this app by the time I went into the store there was no time left to shop around .